How is it trained on our information?

We index your website, FAQs, policies and internal documents and connect it to your systems via API. No "model training" needed: the agent queries your sources on every answer.

What if the customer gets angry?

It detects tone, replies calmly and escalates to a person with priority. You can define words or situations that force immediate escalation.

Does it identify itself as AI?

Yes, naturally and as regulations require. The experience is that of a fast, helpful assistant, not a menu bot.

How much does it cost?

Pilot from €6,000 on one channel (4–6 weeks) and a monthly fee from €300 depending on volume. Fixed figure in the free assessment.

What is the difference between an AI chatbot and a virtual assistant?

In practice the terms are used interchangeably. What matters is whether it is connected to your systems: an AI chatbot integrated with your CRM or ERP resolves and carries out tasks; one without integration only answers general questions.

Can it be used on WhatsApp?

Yes. It connects to WhatsApp Business through the official API and answers on the same number your customers already use, together with the website and email.

Customer support agent · AI agent

Customer support agent with artificial intelligence that serves 24/7 with your data, not generic answers

Connected to your CRM, store or ERP: answers orders, incidents and FAQs, performs actions and passes to humans what needs judgement, with the full conversation.

Request a free audit See the agent in action

78%
automatic resolution
< 30 s
first response
−70%
response time (Batra Group)

Customer support agent

Understands and answers

78% automatic resolution

Logged in your systems

Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action

Companies that trust us · 200+ projects

In brief

A customer support agent with artificial intelligence is an assistant connected to your CRM, store or ERP that answers orders, incidents and FAQs on WhatsApp, web and email, performs actions (change an address, process a return, book) and transfers to a person with the full conversation when needed. For our clients it resolves 78% of enquiries. Pilot from €6,000 and monthly fee from €300.

The problem

When this agent makes sense

What we find most often in our audits. Every item has a measurable cost.

Most tickets are the same questions

Between 60% and 80% of enquiries already have a known answer.

Nobody answers after hours

Night and weekend enquiries that turn into lost sales.

Campaign peaks the team cannot absorb

Volume multiplies on specific days and headcount cannot scale with it.

Customers repeating the question on three channels

Email, WhatsApp and phone with no shared history and no consistent answer.

Work out what it costs you today

The solution

How the AI customer support agent works

One agent, every channel, one knowledge base.

Conversation01 / 04

Agent at work

Understands and answers

Identifies the customer, understands intent and answers with your policies and the real status of their account or order.
Changes an address, processes a return, books an appointment or opens a ticket in your system.
When it does not know, should not answer or the customer asks, it transfers to a person with the summary and data.
Dashboard with topics, resolution and escalations; review conversations and adjust answers in minutes.

Channels and systems

WhatsApp Business API
Web widget and email
Zendesk, Freshdesk, Intercom, HubSpot
Shopify, WooCommerce, PrestaShop
ERP and CRM
Instagram and Messenger

Guide

AI chatbot for businesses: how it differs from a rule-based chatbot

An AI chatbot for businesses answers your customers on WhatsApp, the website or email with your real business data: order status, availability, an open incident or the terms of your price list. It does not follow a button tree; it understands the question, checks your systems and answers or carries out the task.

The difference from a rule-based chatbot or a generic virtual assistant is integration. Connected to your CRM, ERP or online shop, it can change a delivery address, process a return or book a visit, and when a case needs a person it hands over the whole conversation.

It works best when a large share of enquiries repeat: where is my order, when will it arrive, how do I return it, what does the service include. In our customer-support agents the average automatic resolution rate is 78%. We start with one channel, usually WhatsApp or the website, and measure it in a pilot.

AI chatbot vs rule-based chatbot

Criterion	AI chatbot (agent)	Rule-based chatbot
Understanding	Natural language, any phrasing	Buttons and keywords
Data	Your CRM, ERP or shop in real time	Fixed answers
Actions	Changes, processes, books and logs	Information only
Channels	WhatsApp, web and email with the same agent	Usually one
When it does not know	Hands over to your team with context	Repeats the menu

The agent in action

This is how the agent works. Connected to your systems.

Connected to your CRM, store or ERP: answers orders, incidents and FAQs, performs actions and passes to humans what needs judgement, with the full conversation.

Support · online store

Support agent · WhatsApp

I want to return the trainers from order 31877, they are too small.
19:48
No problem, Iván. You are within the 30 days. I have generated a free return label, it is in your email. Would you prefer a refund or an exchange for size 43?
19:48
Exchange for 43.
19:49
Size 43 reserved. It ships as soon as we receive the return and I will let you know here.
19:49

Return processed in 40 s · after hours

Order verified
31877 · within policy
Shopify
Return label generated
SEUR
Size 43 reserved
Stock
Case logged
Zendesk

Sample interaction

Client case

Rehder Distribución · Distribution · 500+ daily enquiries

Customer support agent connected to the ERP and CRM

Order status, stock, datasheets and incidents resolved in real time by an agent with access to company systems.

80%
enquiries resolved with no human
−85%
average response time
+62%
customer satisfaction (NPS)

Indicative pricing

What it costs and what you get at each stage.

Ranges from our artificial intelligence projects for customer support agent. The free audit turns them into a fixed figure for your case.

01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
02
One-off payment · 4–6 weeks
Pilot
€6,000 – €12,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
03
No lock-in
Operation
from €300/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month

The monthly fee covers operation, models, monitoring and improvements. No lock-in.

Request a free audit

Integrations

Works where your team already does.

We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.

FAQ

FAQ about the customer support agent

: We index your website, FAQs, policies and internal documents and connect it to your systems via API. No "model training" needed: the agent queries your sources on every answer.
: It detects tone, replies calmly and escalates to a person with priority. You can define words or situations that force immediate escalation.
: Yes, naturally and as regulations require. The experience is that of a fast, helpful assistant, not a menu bot.
: Pilot from €6,000 on one channel (4–6 weeks) and a monthly fee from €300 depending on volume. Fixed figure in the free assessment.
: In practice the terms are used interchangeably. What matters is whether it is connected to your systems: an AI chatbot integrated with your CRM or ERP resolves and carries out tasks; one without integration only answers general questions.
: Yes. It connects to WhatsApp Business through the official API and answers on the same number your customers already use, together with the website and email.