Logistics & transport · artificial intelligence
Artificial intelligence for logistics: shipment tracking without calls to your team
An agent answers the status of every shipment, handles incidents and paperwork and coordinates with carriers by phone, WhatsApp and email, connected to your TMS.
−60%
tracking calls to the team
78%
enquiries resolved with no human
10×
documents processed per hour
Tailback AP-7 · km 142
EXP-48213 · Barcelona → Lyon
New ETA 16:40 · route recalculated −40 min
Customer notified on WhatsApp
Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action
Companies that trust us · 200+ projects
In brief
Artificial intelligence in logistics answers the status of every shipment on WhatsApp, email and phone with TMS data, handles incidents, reads delivery notes and CMRs and coordinates with carriers. Operators using it cut tracking calls to dispatch by 60% and resolve 78% of enquiries with no human involved. Pilot from €9,000 in 6–8 weeks.
The problem
Where your logistics operation loses money today
What we find most often in our audits. Every item has a measurable cost.
The solution
What artificial intelligence does in your logistics operation
Use cases for 3PLs, forwarders and in-house fleets.
Agent at work
Conversational track & trace
Shipment status, recalculated ETA and incidents communicated proactively on WhatsApp, email or phone, with real-time TMS data.
Calls to confirm pickups, delivery windows and availability, and updates the plan.
Reads delivery notes, CMRs and supplier invoices, validates against the order and posts them.
Answers with rates, restrictions, incident procedures and current regulations.
Works with what you already use
- TMS and WMS (SAP, Generix, in-house)
- Carrier tracking systems
- WhatsApp Business and PBX
- Customer portals and EDI
- ERP and invoicing
- Email and document management
The agent in action
Detects, reroutes and notifies. Before the customer calls.
An agent answers the status of every shipment, handles incidents and paperwork and coordinates with carriers by phone, WhatsApp and email, connected to your TMS.
- EXP-48213Barcelona → Lyonrerouted · −40 minOn the road16:40
- EXP-48198Barcelona → MadridOn the road18:05
- EXP-48177Valencia → BarcelonaPOD receivedDelivered14:12
Good afternoon. Your shipment EXP-48213 will arrive today at 16:40 instead of 17:20: we rerouted it due to congestion on the AP-7.
13:12Perfect, we will let the warehouse know. Thanks.
13:14
- Congestion detectedAP-7 · km 142 · trafficTelematics
- Route recalculated−40 minTMS
- ETA updated16:40TMS
- Customer informedWhatsApp
- Carrier confirmedCall
Client case
Rehder Distribución · Distribution · 500+ daily enquiries
Customer support agent connected to the ERP and CRM
Order status, stock, datasheets and incidents resolved in real time by an agent with access to company systems.
80%
enquiries resolved with no human
−85%
average response time
+62%
customer satisfaction (NPS)
Indicative pricing
What it costs and what you get at each stage.
Ranges from our artificial intelligence projects for logistics & transport. The free audit turns them into a fixed figure for your case.
- 01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
- 02
One-off payment · 6–8 weeks
Pilot
€9,000 – €15,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
- 03
No lock-in
Operation
from €400/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month
The monthly fee covers operation, models, monitoring and improvements. No lock-in.
Request a free auditIntegrations
Works where your team already does.
We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.
Integrations: HubSpot, Salesforce, Odoo, SAP Business One, Holded, WhatsApp Business, Telephony, Microsoft 365, Google Workspace, Slack, Email, In-house databases.
FAQ
FAQ about artificial intelligence in logistics
It connects to your TMS or carrier systems via API. If there is no API, we build a connector or read status emails automatically.
Yes: it logs them, proactively informs the customer, proposes alternatives within the rules you define and escalates to the manager when needed.
Yes. Spanish, Catalan, English, French, Portuguese and any others you need for international customers and carriers.
A track & trace + incidents pilot typically runs €9,000–15,000 and is in production in 6–8 weeks, plus a volume-based monthly fee.