Voice agent · AI agent
Voice agent with artificial intelligence that answers on the first ring, at any hour
Natural conversation in Spanish, Catalan or English: books, confirms, informs and captures data straight into your calendar and CRM. Transfers to a person when needed, with a summary.
0
unanswered calls
−40%
cancellations (GA-CD Dental)
24/7
coverage without shifts
Voice agent
Inbound calls
0 unanswered calls
Logged in your systems
Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action
Companies that trust us · 200+ projects
In brief
A voice agent with artificial intelligence is a system that answers and makes calls with a neural voice, understands what the person says, checks your calendar or CRM and acts: books, confirms, informs or transfers. Unlike a "press 1" IVR, it holds an open conversation in Spanish, Catalan or English and handles interruptions. Pilot from €7,000 and monthly fee from €350 plus per-minute usage.
The problem
When this agent makes sense
What we find most often in our audits. Every item has a measurable cost.
The solution
How the AI voice agent works
Natural voice, integrated with your systems.
Agent at work
Inbound calls
Answers, identifies the reason, resolves or books with real slots and confirms by SMS or WhatsApp.
Confirms appointments and pickups, reminds about payments or documents and reschedules on request.
Every call is logged with transcript, summary and the captured data in the right fields.
Passes the call to the right person with context, or takes a message and creates a task after hours.
Telephony and systems
- Your current number (porting or forwarding)
- Twilio, Aircall, SIP PBXs
- Google Calendar / Outlook
- HubSpot, Salesforce, in-house CRMs
- Clinic management software
- SMS and WhatsApp for confirmations
Guide
AI voice agent for businesses: what it is and when it pays off
An AI voice agent for businesses answers and makes calls with a natural voice, understands what the caller says and acts on your systems: it checks the calendar, logs the data in your CRM, confirms an appointment or transfers the call to your team with a summary of the conversation.
Unlike a phone menu (“press 1”), it holds an open conversation, handles interruptions and changes of topic, and speaks Spanish, Catalan or English. Unlike an outsourced call centre, it works with your data in real time and takes every call at once, with no queues.
It pays off when there are many repetitive calls (appointments, order status, confirmations), missed calls out of hours, or staff spending hours calling to confirm. The usual approach is to start with one type of call, measure it in a pilot and expand afterwards.
AI voice agent vs the alternatives
| Criterion | AI voice agent | Phone menu (IVR) | Outsourced call centre |
|---|---|---|---|
| Conversation | Natural, handles interruptions | Menu options | Natural |
| Hours | 24/7, no queues | 24/7, but resolves nothing | Depends on shifts and contract |
| Access to your data | Real time: calendar, CRM, ERP | No | Limited |
| Simultaneous calls | All of them | All of them | Depends on the number of operators |
| CRM logging | Automatic, with a summary | No | Manual |
The agent in action
This is how the agent works. Connected to your systems.
Natural conversation in Spanish, Catalan or English: books, confirms, informs and captures data straight into your calendar and CRM. Transfers to a person when needed, with a summary.
- 0:02Caller
Hi, I am calling to change my Wednesday appointment, I cannot make it.
- 0:06Agent
Of course. May I have your name so I can find another slot?
- 0:10Caller
Carmen López.
- 0:14Agent
Thank you, Carmen. I have Thursday at 18:00 or Friday at 9:30 with Marc.
- 0:20Caller
Friday at 9:30.
- 0:23Agent
Perfect, moved to Friday at 9:30. I will send the confirmation by SMS. Anything else?
- 0:29Caller
No, thank you.
- Patient identifiedClinic Cloud
- Appointment rescheduledFri · 9:30 · MarcClinic Cloud
- Slot releasedwaiting list notifiedWhatsApp
- Confirmation sentSMS
- Transcript savedPatient record
Client case
GA-CD Dental · Dental clinic · Barcelona
Online booking and patient assistant integrated with the diary
24/7 booking, automatic confirmations and an assistant that resolves frequent patient questions without going through reception.
−40%
calls to reception
78%
enquiries resolved by the assistant
+180%
online bookings in 6 months
Indicative pricing
What it costs and what you get at each stage.
Ranges from our artificial intelligence projects for voice agent. The free audit turns them into a fixed figure for your case.
- 01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
- 02
One-off payment · 4–6 weeks
Pilot
€7,000 – €12,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
- 03
No lock-in
Operation
from €350/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month
The monthly fee covers operation, models, monitoring and improvements. No lock-in.
Request a free auditIntegrations
Works where your team already does.
We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.
Integrations: HubSpot, Salesforce, Odoo, SAP Business One, Holded, WhatsApp Business, Telephony, Microsoft 365, Google Workspace, Slack, Email, In-house databases.
FAQ
FAQ about the voice agent
No. We use latest-generation neural voices with low latency; the conversation flows and the agent handles interruptions and topic changes.
Yes. We forward calls or port the number. You can start with after-hours only or overflow only.
It transfers immediately to whoever you define, with the summary. If nobody is available, it takes a message and creates a task.
Pilot from €7,000 (4–6 weeks) and a monthly fee from €350 plus per-minute usage. Fixed figure in the free assessment.
A system that answers and makes calls with a natural voice, understands the conversation and acts on your systems: calendar, CRM or ERP. It handles the repetitive work and passes to a person whatever needs human judgement.
An IVR makes callers pick options on the keypad and resolves nothing by itself. A voice agent understands what the caller says, checks your data and completes the task: books, confirms, informs or transfers with context.
The pilot is in production in 4–6 weeks, starting with one type of call and an agreed KPI. Other use cases are added afterwards.