Operations · artificial intelligence
Artificial intelligence for operations: coordination and paperwork without manual work
Agents that confirm with suppliers and carriers, process delivery notes, job sheets and incidents and answer field teams with the right procedures.
−60%
coordination calls
10×
documents processed per hour
100%
incidents with traceability
Operations
Third-party coordination
−60% coordination calls
Logged in your systems
Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action
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In brief
Artificial intelligence in operations confirms pickups and availability with suppliers and carriers, processes job sheets, delivery notes and incidents and answers field teams with the right procedure, connected to your ERP, TMS or CMMS. Operations using it cut coordination calls by 60% and process ten times more documents per hour. Pilot from €8,000 in 6–8 weeks.
The problem
Where operations lose money today
What we find most often in our audits. Every item has a measurable cost.
The solution
What artificial intelligence automates in operations
Use cases for operations, logistics, maintenance and field services.
Agent at work
Third-party coordination
Calls or messages suppliers and carriers, confirms and updates the plan.
Reads job sheets, delivery notes, photos and checklists, extracts the data and posts it to your systems.
Captures the incident on any channel, classifies it, notifies the right person and tracks resolution.
Technicians and operators ask on WhatsApp and get the exact procedure with the source.
Works with what you already use
- ERP, TMS, WMS and CMMS
- WhatsApp Business and telephony
- Microsoft 365 / Google Workspace
- Field apps and forms
- Power BI / Looker
- In-house databases and APIs
Guide
AI process automation: what can be automated and where to start
AI process automation goes beyond the fixed rules of RPA. An AI agent reads documents in any format, understands messages and calls, decides the next step according to your criteria and carries it out in your systems: it logs the delivery note, confirms the pickup, opens the incident or alerts the person in charge.
The processes that fit best are high-volume and low-judgement: coordination with suppliers and carriers, work reports, delivery notes, orders arriving by email or PDF, incident follow-up. These are tasks done today by skilled people that take hours every week.
To start, we pick a single process, measure how much time and how many errors it generates today and agree on a KPI. The pilot goes into production in about 8 weeks, connected to your ERP, TMS or CMMS, and is only expanded if it meets the target.
AI automation vs traditional RPA
| Criterion | AI automation | Rule-based RPA |
|---|---|---|
| Documents | Reads PDFs, emails and photos in different formats | Needs fixed templates |
| Exceptions | Decides by your criteria or escalates | Stops |
| Channels | Email, WhatsApp, phone and systems | Screens and systems |
| Maintenance | Adjusted with instructions and examples | Every change needs reprogramming |
The agent in action
This is how the agent works. Connected to your systems.
Agents that confirm with suppliers and carriers, process delivery notes, job sheets and incidents and answer field teams with the right procedures.
- Customer
- Hotel Marina
- Asset
- Air handler CL-3
- Work
- 3-way valve
- Hours
- 2.5 h · 1 technician
- Parts
- VAL-3V-25 × 1
- Photo readhandwritten sheetOCR
- Parts deducted from stockERP
- Work order closed8842CMMS
- Delivery note sent to customerEmail
Client case
Batra Group · Industrial distribution
Automated orders and stock on a custom ERP
Order entry, stock control and customer support integrated in one system, with real-time visibility of the whole operation.
3×
order processing speed
−92%
stock errors
200 k€
estimated annual savings
Indicative pricing
What it costs and what you get at each stage.
Ranges from our artificial intelligence projects for operations. The free audit turns them into a fixed figure for your case.
- 01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
- 02
One-off payment · 6–8 weeks
Pilot
€8,000 – €14,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
- 03
No lock-in
Operation
from €400/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month
The monthly fee covers operation, models, monitoring and improvements. No lock-in.
Request a free auditIntegrations
Works where your team already does.
We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.
Integrations: HubSpot, Salesforce, Odoo, SAP Business One, Holded, WhatsApp Business, Telephony, Microsoft 365, Google Workspace, Slack, Email, In-house databases.
FAQ
FAQ about artificial intelligence in operations
The agent retries according to your rules and, if there is no reply or an exception, creates a task for a person with the full history.
Yes: handwritten job sheets, signed delivery notes, labels and incident photos. Anything below the confidence threshold goes to human review.
Yes, via API or connectors. For legacy or in-house systems we work against the database or with RPA.
A pilot from €8,000, in production in 6–8 weeks, plus a volume-based monthly fee.
RPA repeats fixed steps on screens and stops at any variation. AI automation understands different documents and messages, applies your criteria and escalates doubtful cases, so it covers processes RPA cannot.
The one with the highest volume, clear rules and an easy-to-measure cost: usually carrier coordination, work reports or order and delivery-note entry. In the free audit we prioritise it with numbers.