Industrial machinery & equipment · artificial intelligence
Artificial intelligence for industrial machinery: after-sales that diagnoses and orders the part
A technical assistant trained on your manuals, diagrams and fault history serves customers and technicians, opens tickets, identifies the part and raises the spare-parts order, integrated with your ERP and service desk.
70%
technical enquiries resolved without engineering
−50%
time identifying spare parts
24/7
multilingual support
Ticket opened · end customer
Error E-214 · press PH-300
Diagnosis from the manual · valve 47-B identified
Spare-part order created in the ERP
Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action
Companies that trust us · 200+ projects
In brief
Artificial intelligence for machinery and industrial equipment manufacturers runs after-sales support on your manuals, diagrams and fault history: it answers customers and technicians, opens the ticket, identifies the exact part and raises the spare-parts order in the ERP. Manufacturers using it resolve 70% of technical enquiries without escalating to engineering and halve the time spent identifying parts. Pilot from €7,000 in 4–6 weeks.
The problem
Where your after-sales service loses money today
What we find most often in our audits. Every item has a measurable cost.
The solution
What artificial intelligence does in your after-sales
Use cases for manufacturers of machinery, equipment and technical furniture with after-sales service and spare parts.
Agent at work
Technical support on your manuals
Answers customers and technicians with the manual, the diagram and the exact page, in the customer's language and the current version.
Collects machine, serial number and symptom on WhatsApp, email or phone, opens the ticket and assigns it by urgency and area.
Matches the exploded view with the serial number, proposes the right reference and creates the spare-parts order in the ERP with price and lead time.
The technician asks by voice or WhatsApp from the machine and gets the step-by-step procedure; the job is logged on completion.
Works with what you already use
- SAP Business One, Odoo, Navision
- Exploded views, PLM and technical docs
- Zendesk, Freshdesk, Jira Service
- WhatsApp Business and PBX
- Distributor portal
- Manuals and diagrams (PDF, DWG)
The agent in action
Diagnoses, opens the ticket and orders the part. With your manuals.
A technical assistant trained on your manuals, diagrams and fault history serves customers and technicians, opens tickets, identifies the part and raises the spare-parts order, integrated with your ERP and service desk.
The HX-200 press stops with error E42 when starting the cycle. What should we check?
E42 means insufficient pressure in the hydraulic circuit. Check the suction filter (ch. 6.3) and, if it persists, replace the VD-25 relief valve. I have opened the ticket and reserved the valve in the Rubí warehouse.
- HX-200 Manual rev. 5.pdfp. 63
- Technical bulletin 2025-03.pdfp. 1
- Ticket opened#8817 · high priorityZendesk
- Part identifiedVD-25 · 2023 seriesExploded view
- Spare-part order created1 unit · 24 h deliverySAP B1
- Technician assignedRaúl · east areaScheduling
Results
Results in machinery
Ranges observed across clients, 2024-2026. The audit sets the target for your case.
01
0%
technical enquiries resolved without engineering
02
−0%
time identifying spare parts
03
0/7
multilingual support
Indicative pricing
What it costs and what you get at each stage.
Ranges from our artificial intelligence projects for industrial machinery & equipment. The free audit turns them into a fixed figure for your case.
- 01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
- 02
One-off payment · 4–6 weeks
Pilot
€7,000 – €12,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
- 03
No lock-in
Operation
from €350/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month
The monthly fee covers operation, models, monitoring and improvements. No lock-in.
Request a free auditIntegrations
Works where your team already does.
We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.
Integrations: HubSpot, Salesforce, Odoo, SAP Business One, Holded, WhatsApp Business, Telephony, Microsoft 365, Google Workspace, Slack, Email, In-house databases.
FAQ
FAQ about artificial intelligence in industrial machinery
We index manuals, diagrams, technical bulletins and the ticket history in a private system. The assistant answers citing document and page, and improves with every closed job.
Yes. It matches model and serial number with the exploded view, proposes the reference and asks for a photo when in doubt. The order is created in the ERP with your price list and lead time.
No. It resolves the repetitive work and prepares the ticket so the technician arrives with diagnosis, part and procedure. Complex faults are escalated with full context.
An after-sales support pilot with manuals and tickets typically runs €7,000–12,000 and is in production in 4–6 weeks, plus a monthly fee from €350.