How do you stop the agent making things up?

It only answers from your knowledge base and systems; if it cannot find the answer it says so and escalates. We define together the topics it never answers (special pricing, legal claims…).

Does it replace the support team?

It absorbs the repetitive work. The team moves to complex cases, retention and sales. The usual outcome is more capacity without hiring.

Can we measure quality?

Yes: a dashboard with resolution, escalations, satisfaction, top topics and conversations you can review one by one.

How much does it cost and how long does it take?

A single-channel pilot from €6,000, in production in 4–6 weeks, plus a volume-based monthly fee.

Customer support · artificial intelligence

Artificial intelligence for customer service: 78% of enquiries resolved without growing the team

Agents that serve every channel with your real data, resolve the repetitive and pass to humans only what needs judgement, with full context.

Request a free audit See the agent in action

78%
automatic resolution
< 30 s
first response time
−70%
average response time

Customer support

WhatsApp, web and email

78% automatic resolution

Logged in your systems

Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action

Companies that trust us · 200+ projects

In brief

Artificial intelligence in customer service answers order, incident and FAQ enquiries on WhatsApp, web, email and phone using your knowledge base and systems. For our clients it resolves 78% of conversations with no human involved, with a first reply in under 30 seconds, and hands the rest to the team with a summary. Pilot from €6,000 in 4–6 weeks.

The problem

Where customer service loses money today

What we find most often in our audits. Every item has a measurable cost.

Replies that take hours

Customers repeat the same question on another channel because nobody answered.

Team overloaded with identical enquiries

Most of the day goes to questions that already have a written answer.

No cover at peaks or after hours

Volume is not absorbed and night and weekend enquiries wait until Monday.

No data on what customers ask

No visibility of contact reasons or of what could be eliminated at the source.

Work out what it costs you today

The solution

What artificial intelligence automates in customer service

One agent, every channel, a single knowledge base.

Conversation01 / 04

Agent at work

WhatsApp, web and email

Answers with your policies, catalogue and each customer's real status. Brand tone and multiple languages.
Answers calls, identifies the customer, resolves or transfers with a summary. No "press 1" IVR.
Changes addresses, processes returns, books appointments and updates the CRM.
Suggests replies and searches the knowledge base for cases that reach people.

Works with what you already use

Zendesk, Freshdesk, Intercom, HubSpot
WhatsApp Business
HubSpot / Salesforce
Odoo / SAP B1 / Holded
Google Workspace / Microsoft 365
Telephony (Twilio, Aircall)

The agent in action

This is how the agent works. Connected to your systems.

Agents that serve every channel with your real data, resolve the repetitive and pass to humans only what needs judgement, with full context.

Customer service

AI agent · web, WhatsApp and email

I need to change the delivery address for order 77120, I am moving on Thursday.
16:02
Done, Pablo. Order 77120 updated to 45 Balmes St, 3-2. It ships tomorrow and arrives Thursday before 14:00. Shall I confirm by email?
16:02
Yes, thanks.
16:03
Sent. If you need to change the time slot, message me here.
16:03

Resolved in 52 s · no ticket opened

Customer identified
CRM
Address updated
order 77120
ERP
Carrier notified
Carrier API
Confirmation sent
Email

Sample interaction

Client case

Rehder Distribución · Distribution · 500+ daily enquiries

Customer support agent connected to the ERP and CRM

Order status, stock, datasheets and incidents resolved in real time by an agent with access to company systems.

80%
enquiries resolved with no human
−85%
average response time
+62%
customer satisfaction (NPS)

Indicative pricing

What it costs and what you get at each stage.

Ranges from our artificial intelligence projects for customer support. The free audit turns them into a fixed figure for your case.

01
30 minutes
Audit
Free
- We pick the process with the highest return
- We set the pilot KPI
- A fixed quote for your case
02
One-off payment · 4–6 weeks
Pilot
€6,000 – €12,000
- Agent designed and trained on your data
- Integrated with your systems
- Validated with your team until the KPI is met
03
No lock-in
Operation
from €300/month
- Models and infrastructure in the EU
- Monitoring and support
- Improvements and new capabilities every month

The monthly fee covers operation, models, monitoring and improvements. No lock-in.

Request a free audit

Integrations

Works where your team already does.

We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.

FAQ

FAQ about artificial intelligence in customer service

: It only answers from your knowledge base and systems; if it cannot find the answer it says so and escalates. We define together the topics it never answers (special pricing, legal claims…).
: It absorbs the repetitive work. The team moves to complex cases, retention and sales. The usual outcome is more capacity without hiring.
: Yes: a dashboard with resolution, escalations, satisfaction, top topics and conversations you can review one by one.
: A single-channel pilot from €6,000, in production in 4–6 weeks, plus a volume-based monthly fee.

Customer support agent

WhatsApp, web and email, 24/7

Voice agent

Inbound and outbound calls

Retail & e-commerce

24/7 support, returns and recommendations