Retail & e-commerce · artificial intelligence
Artificial intelligence for e-commerce: 24/7 support that resolves and converts
An agent resolves "where is my order?", handles returns, recommends products and recovers carts on WhatsApp, web and email, connected to your store and logistics.
78%
tickets resolved with no human agent
24/7
support during campaigns and holidays
+18%
conversion in assisted chats
WhatsApp · 23:14
Return #48120 accepted
Label sent · size exchange proposed
Sale recovered without a ticket
Built for businessEU-hosted data · GDPR compliant · EU AI Act ready · Audit trail of every agent action
Companies that trust us · 200+ projects
In brief
Artificial intelligence for e-commerce resolves order-status enquiries, processes returns, recommends products, recovers carts and adjusts your prices against competitors, connected to Shopify, WooCommerce or PrestaShop and to your carrier. Stores using it resolve 78% of tickets with no human agent and lift conversion in assisted chats by 18%.
The problem
Where your online store loses money today
What we find most often in our audits. Every item has a measurable cost.
The solution
What artificial intelligence does in your online store
Use cases for e-commerce, DTC brands and retailers with physical stores.
Agent at work
Orders and returns without tickets
Status, address changes, returns and refunds with real data from the store and the carrier.
Recommends by size, use or budget, answers technical questions and takes the customer to checkout.
Tracks competitor prices, applies your margin rules and updates the store and campaigns automatically.
Shop staff check stock, policies and product sheets instantly.
Works with what you already use
- Shopify, WooCommerce, PrestaShop
- Zendesk, Gorgias, Freshdesk
- WhatsApp Business API
- Klaviyo / Mailchimp
- Carriers and returns
- ERP and POS
The agent in action
Resolves, recommends and adjusts prices. Around the clock.
An agent resolves "where is my order?", handles returns, recommends products and recovers carts on WhatsApp, web and email, connected to your store and logistics.
- Amazonlowest€89.90−3%
- Decathlon€92.000%
- Sprinter€93.50+1%
Match the market low. Resulting margin 31%, above the floor you set (28%).
- Competitors tracked3 stores · every 15 minPrice tracking
- Rule appliedmatch low if margin ≥ 28%Business rules
- Price updated€94.90 → €89.90Shopify
- Bid adjustedGoogle ShoppingGoogle Ads
- Manager alerted2 products below marginSlack
Client case
Russell Athletic Europa · E-commerce · sportswear
Purchase and after-sales redesigned to cut tickets and abandonment
A shorter checkout and automatic answers to order enquiries reduced support tickets and increased average order value.
−85%
support tickets
−58%
abandonment rate
+34%
average order value
Integrations
Works where your team already does.
We integrate with common CRMs and ERPs (HubSpot, Salesforce, Odoo, SAP Business One, Holded…), WhatsApp Business, telephony, email and in-house databases. If there is no API, we build the connector.
Integrations: HubSpot, Salesforce, Odoo, SAP Business One, Holded, WhatsApp Business, Telephony, Microsoft 365, Google Workspace, Slack, Email, In-house databases.
FAQ
FAQ about artificial intelligence in e-commerce
Yes, natively with Shopify, WooCommerce, PrestaShop and Magento, and with any other platform via API.
Yes: it checks the policy, generates the label, informs the customer and creates the refund or exchange according to your rules.
The agent scales with no limit on simultaneous conversations. Your team only receives the cases that need human judgement.
It depends on channels, catalogue and conversation volume. The free audit gives you a fixed figure and timeline; a first channel is usually live in 4–6 weeks.